Refund & Return Policy

Atlanta Global Shop Policy

At Atlanta Global Shop, we want customers to shop with confidence. This policy explains when refunds, returns, replacements, or support requests may be available for orders placed on our website.

Last updated: June 2026

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7-Day Support Window

Contact us within 7 days of receiving your order if the item is damaged, defective, incorrect, or significantly different.

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Refund or Replacement

After reviewing your request, we may offer a refund, replacement, or another suitable solution depending on the case.

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Support Required First

Please contact our support team before sending any item back. Returns without approval may not be accepted.

Please read this policy carefully before placing an order. Return and refund eligibility may vary depending on the product, supplier policy, item condition, and destination country.

Policy Details

Refund & Return Information

1. Return Eligibility

You may contact us for return or refund support if your item arrives damaged, defective, incorrect, or significantly different from the product description.

To request support, please contact us within 7 days of receiving your order.

2. Non-Returnable Items

Some items may not be eligible for return due to hygiene, personal use, supplier policy, or product condition. This may include beauty tools, personal care items, opened products, used items, damaged packaging, or items not in their original condition.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us with the following details:

Order number
Product name
Clear photos or video of the issue
Packaging photos if available
Email address used during checkout

Our team will review the case and guide you with the next available solution.

4. Refunds

Refunds may be approved after reviewing your request and the provided evidence. If approved, the refund will be processed to the original payment method where possible.

Refund processing time may vary depending on the payment provider, bank, or checkout method used.

5. Replacements

In some cases, we may offer a replacement instead of a refund, depending on product availability, supplier policy, and the nature of the issue.

6. Return Shipping

Return shipping requirements may vary depending on the product, supplier, and destination country.

Customers should not send any item back before contacting our support team and receiving return instructions.

7. Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been processed, packed, or shipped, cancellation may not be possible.

8. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or payment provider. Processing times can vary.

If the issue continues, contact us with your order number.